Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate

Validates expertise in configuring, customizing, and extending Dynamics 365 Sales to support and automate sales processes. Covers implementing core Sales features including lead qualification, opportunity management, product catalogs, forecasting, and Sales Insights with predictive scoring. Also covers configuring and customizing Dataverse and model-driven apps including table components, business logic, security roles, and user experience. Includes demonstrating Dynamics 365 Customer Insights capabilities for journeys, events, and unified profiles, as well as extending Sales with collaboration features, Outlook integration, and Microsoft Power Platform.