Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate
Validates expertise in configuring and implementing Dynamics 365 Field Service to manage mobile workforces delivering onsite service. Covers configuring Field Service applications including resource management, booking, scheduling, territories, characteristics, and pricing. Also covers managing work orders and customer assets through the full lifecycle including incident types, service tasks, agreements, inspections, and functional locations. Includes scheduling and dispatching work orders via schedule boards, schedule assistant, and Universal Resource Scheduling. Additional areas include the Field Service mobile app, inventory and purchasing management, and extending with Microsoft Power Platform including canvas apps and Power Automate cloud flows.
Exam domains
- Manage work orders and customer assets31%
Configure work order types, resolutions, and sub-statuses; create and close work orders, including via Microsoft 365 Copilot in Outlook; manage incidents, service tasks, agreements, entitlements, inspections, customer assets, child assets, 3D models, and functional locations.
- Configure field service applications25%
Configure security, territories, characteristics, resource roles, trades, Copilot summaries, product and service pricing with price lists, bookable resources with start/end locations and pay rates, working hours, multi-resource scheduling with requirement groups, resource pools and crews, and Dynamics 365 Remote Assist and Guides integration.
- Schedule and dispatch work orders19%
Schedule work orders via the schedule board and schedule assistant, configure fulfillment preferences, quick scheduling, multi-day scheduling, schedule board views and settings, schedule-assistant filters, and Universal Resource Scheduling for custom tables with geocoding and booking timestamps.
- Implement Microsoft Power Platform8%
Sources
Questions are grounded in 50 references from official and authoritative materials.